Kikuvi supports the entire process from the collection of qualitative information to its visualization and utilization.
You can efficiently execute tasks from designing interviews to generating reports while minimizing operational burdens.
1. Items of Personal Information to be Collected
Our company collects the following personal information about users.
⑴ Information for identity verification
Names, addresses, postal codes, gender, dates of birth, phone numbers, email addresses, passwords, SNS account information, etc.
⑵ Information concerning transactions
Details of transactions, purchase histories, and usage histories, etc.
⑶ Information related to payments
Information about financial institution accounts, details about payments and payment methods, etc.
⑷ Information acquired during the use of our services
Job titles, affiliations, positions, audio data, race, creed, health information, and other personal information that users input, transmit, or upload during interviews or responses within our services
Online identifiers such as Cookie IDs, device information, location information, browsing histories, and other usage information on our services (including access logs, IP addresses, browser information, and browser language settings)
⑸ Other information
Information related to inquiries or communications from users to our company, etc.
2. Purpose of Use
We collect and use users' personal information within the scope of the following purposes (hereinafter referred to as 'Purposes').
To register for this service and authenticate identity during use, as well as to manage users
To provide this service and offer after-service support
To invoice for this service
To prevent and respond to fraudulent activities
To maintain and manage this service
To conduct research and analysis of marketing data and to consider and implement marketing strategies
To conduct campaigns, prize competitions, and surveys
To improve this service and to plan, research, and develop new products and services
To respond to inquiries and contact users
To provide information to third parties as described in this policy
3. Provision to Third Parties
We do not provide personal information handled by our company to third parties without prior consent from the user, except in the following cases:
When outsourcing all or part of the handling of personal information within the scope necessary to achieve the intended purpose
When personal information is provided as part of business succession due to a merger or other reasons
When required by law
When it is necessary to protect a person’s life, body, or property and obtaining the user's consent is difficult
When it is particularly necessary for improving public health or promoting the sound development of children and obtaining the user's consent is difficult
When cooperation with national or local government agencies, or their contractors, is necessary for executing the affairs prescribed by law, and obtaining the user’s consent could impede the execution of those affairs
Other cases permitted by law
4. Safety Management Measures
Our company takes necessary and appropriate measures to prevent the leakage, loss, or damage of personal information and to ensure its safe management. For details on the security management measures we implement, please contact us through the "7. Contact Us" section.
5. Requests for Disclosure, etc.
Our company will respond to requests for disclosure as defined below (including notification of purpose of use, disclosure of personal information or records of provision to third parties, correction, addition, deletion, suspension of use, and suspension of provision to third parties).
(1) Notification of Purpose of Use or Disclosure of Personal Information or Third Party Provision Records
Users may request notification of the purpose of use, or request disclosure of personal information or third party provision records, in accordance with the procedures set forth in item (4) below, within the scope permitted by the Personal Information Protection Act. However, we may not disclose such information in any of the following cases.
If disclosure may harm the life, body, property, or other rights and interests of the individual or a third party
If disclosure may significantly impede the proper execution of our company’s business
If disclosure violates laws or regulations
If the request for disclosure cannot be confirmed to be from the individual themselves
Note that a fee specified in item (4) below will be charged for requests for notification of purpose of use or disclosure of personal information or third party provision records.
(2) Correction, Addition, Deletion
Users may request correction, addition, or deletion of personal information in accordance with the procedures set forth in item (4) below. In such cases, we will promptly investigate within the scope necessary to achieve the purpose of use, and based on the results, we will correct, add, or delete the relevant personal information within the scope permitted by the Personal Information Protection Act.
(3) Stopping Use or Third-Party Sharing
Users may request suspension of use of personal information or suspension of provision to third parties in accordance with the procedures set forth in item (4) below. In such cases, we will respond appropriately in accordance with the Personal Information Protection Act.
(4) Procedures
If users wish to make a request for disclosure, please contact the "7. Contact Information". We will provide you with a prescribed request form, "Request for Disclosure of Personal Information, etc.", which you should complete and return by mail to the address listed in "7. Contact Information", along with identification documents, agent verification documents, etc. Additionally, for notification of purpose of use and disclosure of personal information or third party provision records, a handling charge of 1,000 yen per request will be collected. Please transfer the fee to the account provided on the invoice. Please note that this fee applies even in cases where disclosure is not provided or purpose of use is not notified.
6. Handling of Cookies
⑴ Use of Cookies
Our website and this service use cookies and other similar technologies for tracking or analysis purposes (hereinafter collectively referred to as 'Cookies') to provide more suitable services to users.
① Overview of Cookies
Cookies are small files containing arbitrary text that are exchanged between the web server and the user's internet browsing software (browser) when the user browses a website, and are stored on the user’s device. By using these, it is possible to obtain non-personally identifiable attribute information such as browsing history, service usage history, and location information.
Users can, by configuring their browser settings in advance, display a notification that a site is using cookies, disable cookies, or delete cookies that have been saved. Please be aware that rejecting the use of cookies or deleting cookies may limit the available features on the website.
② About Google Analytics
We use Google Analytics provided by Google. We may receive the results of Google's analysis of users' browsing history based on cookies set by us or Google, in order to understand user activity and utilize that information in our services. Please refer to Google's site regarding the handling of data by Google Analytics.
'How Google uses information from sites or apps that use our services'
7. Contact Point
For feedback, questions, complaints, or inquiries regarding the handling of personal information, please contact the office below.
Kikuvi Co., Ltd. Privacy Officer
7-14 Sakanoshita, Kamakura City, Kanagawa Prefecture, 248-0021
e-mail: privacy@kikuvi.com
8. Procedure for Amending This Policy
We regularly review and continuously strive to improve our practices concerning the handling of personal and user information. Changes to this policy may occur as necessary, and we will publish any updates on our website. We encourage users to carefully review the latest version of this policy available on our website.
