Privacy Policy
Corporation Kikuvi (hereinafter referred to as “our company”) establishes the following privacy policy (hereinafter referred to as “this policy”) concerning the protection of personal information of all users (hereinafter referred to as “users”) of the services provided by our company, “Kikuvi” (hereinafter referred to as “this service”). Our company will handle personal information appropriately in accordance with this policy.
Moreover, the terms used in this policy are as defined by the Act on the Protection of Personal Information (hereinafter referred to as “Act on the Protection of Personal Information”).
1. Items of Personal Information to be Collected
Our company collects the following personal information about users.
⑴ Information for identity verification
Names, addresses, postal codes, gender, dates of birth, phone numbers, email addresses, passwords, SNS account information, etc.
⑵ Information concerning transactions
Details of transactions, purchase histories, and usage histories, etc.
⑶ Information related to payments
Information about financial institution accounts, details about payments and payment methods, etc.
⑷ Information acquired during the use of our services
Job titles, affiliations, positions, audio data, race, creed, health information, and other personal information that users input, transmit, or upload during interviews or responses within our services
Online identifiers such as Cookie IDs, device information, location information, browsing histories, and other usage information on our services (including access logs, IP addresses, browser information, and browser language settings)
⑸ Other information
Information related to inquiries or communications from users to our company, etc.
2. Purpose of Use
We collect and use users' personal information within the scope of the following purposes (hereinafter referred to as 'Purposes').
To register for this service and authenticate identity during use, as well as to manage users
To provide this service and offer after-service support
To invoice for this service
To prevent and respond to fraudulent activities
To maintain and manage this service
To conduct research and analysis of marketing data and to consider and implement marketing strategies
To conduct campaigns, prize competitions, and surveys
To improve this service and to plan, research, and develop new products and services
To respond to inquiries and contact users
To provide information to third parties as described in this policy
3-1. Provision to Third Parties
Our company will not provide personal information that we handle to third parties without the prior consent of the user, except in the following cases:
When the handling of personal information is entrusted in whole or in part within the scope necessary for achieving the purpose of use.
When personal information is provided as a result of business succession due to mergers or other reasons.
When required by law.
When it is necessary to protect the life, body, or property of a person, and obtaining the user's consent is difficult.
When it is specifically necessary for the improvement of public health or the sound development of children, and obtaining the user's consent is difficult.
When it is necessary to cooperate with national institutions or local public bodies or their agents in performing the tasks stipulated by law, and obtaining the user's consent is likely to interfere with the execution of those tasks.
When permitted by other laws and regulations.
3-2. External Partners
In providing our services, we may entrust the handling of users' personal information to the following external contractors, strictly within the scope necessary to achieve the purposes of use. Each contractor ensures a level of personal information protection at least equivalent to our own.
AI Processing
To enable the functionalities of our services, we transmit the voice and text data input or sent by users to the following third-party AI services.
OpenAI, Inc. (USA)
Deepgram, Inc. (USA)
Google LLC (Google Cloud Platform) (USA)
Infrastructure
Google LLC (Google Cloud Platform) (USA)
Cloudflare, Inc. (USA)
Payment Processing
Stripe, Inc. (USA)
Email Delivery
Twilio Inc. (SendGrid) (USA)
Analytics and Quality Management
Google LLC (Google Analytics)
Functional Software, Inc. (Sentry) (USA)
Customer Management
HubSpot, Inc. (USA)
Security Management
Vanta Inc. (USA)
3-3. Withdrawal of Consent
Users may withdraw their consent regarding the handling of personal information at any time. If you wish to withdraw your consent, please contact us through the service settings page or via the '7. Contact Information' section. Please note that withdrawing consent may result in limited access to some or all features of this service.
4. Safety Management Measures
Our company takes necessary and appropriate measures to prevent the leakage, loss, or damage of personal information and to ensure its safe management. For details on the security management measures we implement, please contact us through the "7. Contact Us" section.
5. Requests for Disclosure, etc.
Our company will respond to requests for disclosure as defined below (including notification of purpose of use, disclosure of personal information or records of provision to third parties, correction, addition, deletion, suspension of use, and suspension of provision to third parties).
(1) Notification of Purpose of Use or Disclosure of Personal Information or Third Party Provision Records
Users may request notification of the purpose of use, or request disclosure of personal information or third party provision records, in accordance with the procedures set forth in item (4) below, within the scope permitted by the Personal Information Protection Act. However, we may not disclose such information in any of the following cases.
If disclosure may harm the life, body, property, or other rights and interests of the individual or a third party
If disclosure may significantly impede the proper execution of our company’s business
If disclosure violates laws or regulations
If the request for disclosure cannot be confirmed to be from the individual themselves
Note that a fee specified in item (4) below will be charged for requests for notification of purpose of use or disclosure of personal information or third party provision records.
(2) Correction, Addition, Deletion
Users may request correction, addition, or deletion of personal information in accordance with the procedures set forth in item (4) below. In such cases, we will promptly investigate within the scope necessary to achieve the purpose of use, and based on the results, we will correct, add, or delete the relevant personal information within the scope permitted by the Personal Information Protection Act.
(3) Stopping Use or Third-Party Sharing
Users may request suspension of use of personal information or suspension of provision to third parties in accordance with the procedures set forth in item (4) below. In such cases, we will respond appropriately in accordance with the Personal Information Protection Act.
(4) Procedures
If users wish to make a request for disclosure, please contact the "7. Contact Information". We will provide you with a prescribed request form, "Request for Disclosure of Personal Information, etc.", which you should complete and return by mail to the address listed in "7. Contact Information", along with identification documents, agent verification documents, etc. Additionally, for notification of purpose of use and disclosure of personal information or third party provision records, a handling charge of 1,000 yen per request will be collected. Please transfer the fee to the account provided on the invoice. Please note that this fee applies even in cases where disclosure is not provided or purpose of use is not notified.
6. Handling of Cookies
⑴ Use of Cookies
Our website and this service use cookies and other similar technologies for tracking or analysis purposes (hereinafter collectively referred to as 'Cookies') to provide more suitable services to users.
① Overview of Cookies
Cookies are small files containing arbitrary text that are exchanged between the web server and the user's internet browsing software (browser) when the user browses a website, and are stored on the user’s device. By using these, it is possible to obtain non-personally identifiable attribute information such as browsing history, service usage history, and location information.
Users can, by configuring their browser settings in advance, display a notification that a site is using cookies, disable cookies, or delete cookies that have been saved. Please be aware that rejecting the use of cookies or deleting cookies may limit the available features on the website.
② About Google Analytics
We use Google Analytics provided by Google. We may receive the results of Google's analysis of users' browsing history based on cookies set by us or Google, in order to understand user activity and utilize that information in our services. Please refer to Google's site regarding the handling of data by Google Analytics.
'How Google uses information from sites or apps that use our services'
7. Contact Point
If you have any opinions, questions, complaints, or inquiries regarding the handling of personal information, please contact the office below.
Kikuvi Corporation, Privacy Officer
7-14 Sakanoshita, Kamakura City, Kanagawa Prefecture, 248-0021
e-mail: privacy@kikuvi.com
8. Procedure for Amending This Policy
We regularly review and continuously strive to improve our practices concerning the handling of personal and user information. Changes to this policy may occur as necessary, and we will publish any updates on our website. We encourage users to carefully review the latest version of this policy available on our website.
