Careers
Kikuvi Careers
Senior Software Engineer
Kikuvi is looking for team members to create services together.
Job Description
Design, implementation, and operation of web applications (TypeScript, React, Node.js)
Development and improvement of AI agents (Python)
Construction and automation of CI/CD pipelines and infrastructure (GitHub Actions, Google Cloud, Terraform)
Establishment of MLOps infrastructure (accuracy evaluation, automated monitoring)
Specification formulation and product improvement based on user experience and requirements
Establishment of model performance metrics, design of A/B tests, and result analysis
Required Qualifications
Deep understanding of computer science
Understanding of generative AI and AI agents
Experience in software development across multiple programming languages
More than 5 years of professional software development experience
Preferred Qualifications (Desirable Experience and Skills)
Achievements as a Kaggle Grandmaster (Solo/Team both acceptable) or high-ranking medals
Papers accepted at leading conferences such as NeurIPS, ICML, CVPR, ACL (Guideline: more than 2 papers)
Experience in pre-training/distillation/RLHF for LLM, setting up a vector search environment (FAISS, Milvus)
Experience in backend/service development using TypeScript or Go
Contribution to OSS, presentations and publications in technical communities
Experience as a tech lead/product lead at a startup
Filing a patent or promoting collaborative research projects in either Japanese or English
Ideal Candidate Profile
Practical orientation enabling swift implementation and verification of research results into products
Someone who is committed not only to model development but also to solving overall business issues, including UX and operational scale
Leadership that freely shares knowledge and elevates the technical level of the entire team
An enthusiasm for quantitative evaluation and experimental design, with a passion for continuous improvement
Compensation
Subject to negotiation (determined based on experience and skills)
Stock options and performance-based bonus system available
Software Engineer
Kikuvi is seeking a Software Engineer responsible for developing AI hearing agents. This position involves a broad range of responsibilities from design to implementation and operation during the product's growth phase.
Job Description
Design, implementation, and operation of web applications (TypeScript, React, Node.js)
Development and enhancement of AI agents (Python)
CI/CD pipeline and infrastructure building and automation (GitHub Actions, Google Cloud, Terraform)
Specification formulation and product improvement based on user experience and requirements
Maintenance and enhancement of code quality through code reviews and test design
Required Qualifications
Over 2 years of experience in software development
Experience in development using TypeScript/JavaScript or Python
Experience in team development using version control like Git
Fundamental understanding of computer science
The ability to identify and address issues promptly
Preferred Qualifications (Desirable Experience and Skills)
Experience in front-end development using React, Next.js, etc.
Experience in setting up and operating environments with cloud infrastructure (GCP/AWS) and IaC
Practical experience in API design and implementation
Application development experience using LLM/generative AI
Experience in constructing and operating CI/CD pipelines
Achievements of winning top medals on Kaggle
Accepted papers at top conferences such as NeurIPS, ICML, CVPR, ACL
Experience in setting up environments for pretraining/distillation/RLHF of LLMs, vector search (FAISS, Milvus)
OSS contributions, presentations, and publications in technical communities
Patent applications or collaborative research project promotion in either Japanese or English
Business communication skills in English
Ideal Candidate Profile
A person with technical curiosity who actively learns and adopts new technologies and tools.
An individual interested in UX and business challenges, committed to improving the overall product.
Someone who openly shares knowledge and contributes to team growth.
A person who values quantitative assessment and experimental design, passionate about continuous improvement.
Compensation
Subject to negotiation (determined based on experience and skills)
Stock options and performance-based bonus system available
Backend Engineer
Kikuvi is seeking a Backend Engineer responsible for the backend development of AI hearing agents and the design and management of cloud infrastructure. This position involves a wide range of responsibilities, including the design and implementation of APIs and services, as well as building an infrastructure foundation that supports reliability and scalability.
Customer Success Manager (CSM)
Kikuviでは、エンタープライズ顧客の導入後の定着・成果創出・契約拡大を担うCustomer Success Managerを募集しています。Kikuvi初のCSMとして、顧客アカウントを担当しながら、指標・プロセス・プレイブックなどカスタマーサクセスの基盤をゼロから構築するポジションです。
職務内容
エンタープライズ顧客のオンボーディング、Success Planの設計・推進
利用状況や成果指標の分析、アダプション向上・ユースケース拡大の提案
顧客の業務課題の整理、プロダクト活用方法・ヒアリング設計の改善
解約リスクの早期検知、課題解決・エスカレーション対応
契約更新、アップセル・クロスセル、追加部門への展開の推進
QBR / EBRの設計・実施、顧客経営層へのROI・成果報告
顧客の声を構造化し、Product / Engineeringへのフィードバックを推進
ヘルススコア、オンボーディング、更新・拡大等のCSプレイブックの構築
HubSpot等を用いた顧客情報・CSオペレーション基盤の整備
将来のCS組織設計、採用・オンボーディングへの関与
必須要件
SaaS / ITサービスにおけるカスタマーサクセス、アカウントマネジメント、または法人コンサルティングの実務経験3年以上
エンタープライズ顧客を担当し、複数部門・役職者との合意形成を行った経験
顧客の業務課題を構造化し、施策・成果指標に落とし込んだ経験
利用状況や収益データをもとに改善施策を設計・実行した経験
更新・アップセル等、顧客ポートフォリオの収益に責任を持った経験
顧客課題やトラブルに対し、関係部門を巻き込んで解決した経験
前例や仕組みがない状態から、自らプロセスを設計・実行できる方
日本語でのビジネスコミュニケーション能力
推奨要件（歓迎する経験・スキル）
カスタマーサクセス組織やCSプロセスをゼロから立ち上げた経験
従量課金型SaaSにおけるカスタマーサクセス経験
生成AI / LLMプロダクトの導入・活用支援経験
コンサルティングファーム、SIer、監査法人、リサーチ会社等での業務経験
業務プロセス設計、BPR、リサーチ・インタビュー設計の経験
HubSpot等のCRM、CSツール、BIツールの設計・運用経験
情報セキュリティ質問票や個人情報関連の顧客対応経験
QBR / EBR、エグゼクティブスポンサーとの折衝経験
スタートアップでの組織立ち上げ、採用・マネジメント経験
英語でのビジネスコミュニケーション能力
求める人物像
顧客の課題を分解し、原因の特定から解決まで自律的に推進できる方
顧客の成功を感覚ではなく、利用・成果・収益の数字で捉えられる方
顧客が言語化できていない課題を引き出すことを楽しめる方
個別対応で終わらせず、再現可能な仕組みとして整理できる方
職種の境界にとらわれず、必要な役割を主体的に担える方
不確実な環境で、正解や組織の型を自らつくることを楽しめる方
報酬
年収800万円〜1,400万円（ご経験・スキルを考慮し決定）
ストックオプション、パフォーマンス連動賞与制度あり
Sales Development Representative (SDR) / Revenue Operations
At Kikuvi, we are seeking a Sales Development Representative (SDR) to drive market expansion and establish a revenue base for our AI Hearing Agent. This position is responsible for initiating new business opportunities and contributing to the organization’s startup phase by participating in CRM and sales process optimization as part of Revenue Operations (RevOps).
Forward Deployed Engineer (FDE)
Kikuvi is recruiting Forward Deployed Engineers to address customer challenges through technology.
Agent Strategist
Kikuvi is seeking a Agent Strategist to design and implement operational transformation projects in collaboration with clients, utilizing AI hearing agents. This role involves gaining an in-depth understanding of client business challenges and developing and proposing scenarios for using Kikuvi, ensuring seamless guidance from implementation to adoption and results generation.
Internship
Kikuvi is seeking interns for the positions of Software Engineer/ML Engineer.
The journey of each member, and what we value at Kikuvi — shared on our note.
