HR Interview

Improve the accuracy of action planning by asynchronously collecting qualitative insights on organizational issues

Background and Challenges

Qualitative information needed to evaluate HR initiatives is scattered across the organization, and low response rates to open-ended survey questions make it difficult to identify the underlying reality through quantitative surveys alone

The specific reasons and context behind survey scores are unclear

With a large number of employees, conducting all interviews requires significant time

HR interviews are prone to bias depending on the HR representative conducting them

AS-IS (Traditional)

・Overreliance on quantitative surveys

・Difficult to see candid feedback and context

・High effort required for collection, analysis, and categorization

TO-BE (After Implementation)

・Capture candid feedback through AI conversations

・Collect opinions quickly and asynchronously

・Visualize trends by hierarchy and department

Operational Flow

1. Set interview themes and questions (engagement, organizational issues, etc.)

2. Distribute to the entire company or target departments

3. Automatically collect responses through AI

4. Generate reports for management and HR

Information Obtained

・Department trend reports

・Ranking of key issues

・Draft proposals for improvement measures

Implementation Effects (KPI)

・Response Rate: Improved

・Insight Extraction Time: -70%

・Number of Action Hypotheses: Increased