Making tacit knowledge visible

Extract and Systematize the Judgment Criteria of Veteran Procurement Professionals Through AI Dialogue

Background and Challenges

Supplier evaluation and negotiation know-how depend on individual experience and are heavily person-dependent

Methods for evaluating production efficiency improvements are also person-dependent

There is a high risk that past background and negotiation history will be lost due to staff changes or resignations

AS-IS (Traditional)

・Individual experience-based judgment (person-dependent)

・Failure factors are not shared

・Risk of losing know-how

TO-BE (After Implementation)

・AI-driven factor analysis

・Converting knowledge into explicit, formalized knowledge

・Company-wide sharing of playbooks

Operational Flow

1. Conduct interviews for post-process reviews to extract and collect the factors behind success and failure

2. AI-based summarization and tag consolidation

3. Build a searchable knowledge base

Information That Can Be Acquired

・Negotiation playbooks

・Best practices

・Risk checklists

Implementation Effects (KPI)

・New Hire Ramp-Up: -50%

・Price Negotiation Success Rate: Improved

・Risk Event Occurrence: Reduced