BPR Current-State Assessment Interview

Visualize actual on-site operations through asynchronous interviews and accelerate BPR design

Background and Challenges

Scheduling individual interviews with field teams requires significant effort and becomes a bottleneck

Inconsistent record formats (handwritten, Excel, etc.) make it time-consuming to consolidate the current-state analysis (As-Is)

With limited time, it is easy to miss detailed procedures and exception handling

Because the headcount is large and it is not possible to cover everyone, only team leaders are being interviewed

AS-IS (Traditional)

・High burden in scheduling individual interviews

・Scattered record formats make consolidation difficult

・Frequent omissions in procedures and exceptions

TO-BE (After Implementation)

・Standard questions are distributed to all at once and collected asynchronously

・AI automatically normalizes notation variations and structures the data

・Process visualization identifies bottlenecks

Operational Flow

1. Distribute a standard interview sheet to departments targeted for BPR

2. Frontline staff respond to the AI interview in their spare time

3. Identify issues based on the responses

4. Create an operational workflow based on the interview results

Information That Can Be Obtained

・Detailed work procedures and flowcharts

・Exception handling and individual-dependent tasks

・Task duration and workload data

Implementation Benefits (KPI)

・Interview duration: -70%

・Interview omissions: significantly reduced

・Interview coverage rate: improved