Interview on International Student Issues

Early identification of challenges among international students across multiple locations and large cohorts through AI interviews, improving support quality

Background and Challenges

Reliance on irregular status checks via surveys and email leaves us waiting for students to initiate contact. In-depth follow-up questions are difficult, and responses are limited to routine survey answers, making it impossible to understand the underlying issues.

Concerns related to daily life and academics remain hidden in various cases, and because signs are difficult to detect, support tends to be reactive.

Because issues only surface after becoming serious, early intervention for problems such as conflicts and future career concerns is difficult.

AS-IS (Current State)

・Irregular checks / waiting for students to reach out

・Hidden concerns / no visible signs

・Reactive response / higher risk

TO-BE (After Implementation)

・Regular distribution / dynamic questions

・Early automated detection of risk indicators

・Early intervention / support guidance

Operational Flow

1. Create target groups from regular survey results

2. Send interviews to each group

3. Analyze the interview results for each group

4. Consider future response measures based on the analysis results

Information Collected

・Logs of lifestyle and cultural adjustment issues

・Mental health concerns

・Concerns about future career

Implementation Impact (KPI)

・Number of meetings: Increase

・Number of consultations about concerns: Decrease

・Clarity of the issues faced by international students: Improve